Strategy
The strategy of Tays emphasises serving each patient with dignity and providing them with safe care and also ensuring a good service experience for the patient and customer. The strategy was updated in December 2020.
Our ethical principles
- Good care
- Mutual respect
- Appreciation of competence
- Responsibility
Our target state
Tays is chosen by patients and appreciated by personnel, and is the most influential and digitally-advanced university hospital network.
Chosen by our patients
- We are known for our kindness and for the quality and safety of our care around the clock every single day.
- We measure customer satisfaction by NPS, a recommendation index.
- We are the quickest university hospital to provide access to treatment (median time of access to treatment).
- We will also become increasingly popular outside the Pirkanmaa Region – freedom of choice, insurance companies, payment commitments, partnerships.
- We don’t drive growth at the expense of effectiveness.
- We believe in ourselves so much that we always also tell patients about other treatment location options.
- We provide treatment continuity – our patient receives a personal doctor whenever possible.
- Our patients take part in the development of treatment paths (patient panels).
Appreciated by the personnel
- We provide them with the opportunity to grow into top professionals.
- Management is a possible and popular choice at Tays.
- A climate of trust and a coaching style of management prevail throughout Tays.
- Our personnel recommend Tays as a workplace.
Most effective
- We will become the centre of medicine and nursing science and of effective patient care in Finland.
- Our doctors take effectiveness data into consideration when deciding on the treatment plan.
- Effectiveness supports the health benefit of our patients.
- We will continue to be the most productive university hospital in Finland in terms of both personnel and total productivity.
- We promote the integration of primary health care, specialised health care and social services.
- Most digitally advanced
- We are implementing the change to digital culture.
- We are introducing data utilisation at the core of the development of new effective treatments.
- We are achieving significant productivity benefits using digital operating models.
- Our personnel understand their responsibility in ensuring data security and data protection.