Strategy
Pirkanmaa's special health care strategy outlines our operations until 2025. The strategy emphasizes service that values each patient, safe treatment, as well as a good customer experience for patients and clients. While outlining the strategy, the Hospital District Council also decided to look into corporatisation of special health care.
Our ethical principles
- Good care
- Mutual respect
- Appreciation of competence
- Responsibility
Our goal for 2015
To be the most valued special health care service provider, to continue to grow, to be the most competitive hospital nationally and a well-known hospital internationally, as well as to be a forerunner in good care, education and scientific research.
Our basic mission
We provide special health care services which maintain health and functionality, as well as demanding special health care.
Strategy 2025 in short
1. Safe care and service which values each patient
The development of a service culture is based on genuine and equal collaboration with the patient, an uncompromising desire to succeed in service, as well as a promise of a good customer experience.
Patient care will aim at service where patients receive comprehensive care from the first visit, without delays. A smooth treatment process, division of tasks and treatment chains will be developed with collaboration partners. Client councils and panels will be adopted into use across the board, and feedback will be utilised to improve service. Patients and family members will be involved in the planning of services by using tailor-made methods, such as service design. We aim to be the best special health care hospital in Finland in the prevention of drug safety deviations and infections.
2. Nationally the most effective and cost-effective special health care in collaboration with partners
Our goals are to be nationally the most productive university hospital, to achieve the best and continuously improving effectiveness results, as well as to achieve the realisation of service contracts with 1 % accuracy in the service contracts of contractual clients.
An implementation decision will be made on the selection and usage of effective treatment methods. Treatment guidelines and methods will be planned and implemented according to the harmonised national criteria for treatment availability, the Current Care Guidelines and service chain descriptions. Adoption of expensive technology and drugs will be based on an evaluation procedure and evaluation of results.
The renewing of service contract processes will be continued together with the party responsible for the organisation of health care services, as well as other social and health care service providers. Responsibilities will be divided so that the resources available will yield the most effective results possible.
3. An outstanding community of skilled people
New teaching methods and learning opportunities will be utilised in order to develop and renew the competence of employees. Development of abilities will support each employee's appropriate actions and competence in his or her tasks. A target group-based training on service processes will be organised for all employees. New learning environments and methods as well as training programmes will be adopted for the hospital district's personnel, as well as external trainees.
New ways and methods of working which improve the competence and quality of supervisors' work will be organised for supervisors. Strategy will be discussed with all employees in performance appraisals.
4. Being internationally recognised through collaboration with universities in select areas of scientific research, and a pioneer in education and extension studies.
In order to increase the amount and quality of scientific research activities, the general conditions for research will be improved by allocating additional funding to them within the budget. The possible merging of the Science Centre, FinnMedi Oy and the university research services will be considered with the aim of boosting the efficiency of the resources available in the research services. Researchers will be provided the opportunity to operate simultaneously as part-time researchers and hospital employees, depending on the needs and funding of research projects. Research-related part-time working will be supported.
In order to improve manual skills and multi-professional group work competence as well as patient safety, the operations of the Skill Centre and Surgical Education Centre will be supported. Their services will be developed into national and international services.
5. A professionally managed service provider which will increase its market share
In the future, special health care services can be provided in a new way. Regardless of how service production is implemented, the success of special health care requires professional management which emphasises change leadership as well as development of the participation of personnel and clients.
In the future, the fact that patients can freely choose their treatment place will be even more significant. The competitiveness of publically provided special health care in Pirkanmaa will be enhanced by improving research, competence as well as the availability and quality of services.