As a patient in Tays

The guiding principle of our goals and operations at Tays is to treat each patient well. Good treatment is reliable and based on expertise, accepting patients as individuals, listening to them and respecting their data protection.

Covid 19 pandemic

  • Wear a face mask to your appointment.
  • Reschedule your appointment if you have any symptoms. You will find the contact information in your appointment letter or on the clinic’s website. You can also call Tays switchboard tel. +358 3 311 611.

Due to the Covid 19 pandemic there are restrictions to visiting the hospital and accompanying a patient.

At the moment (December 31st, 2020)

  • Visits to the wards are not allowed. Only critically ill patients or patients in end-of-life care can have visitors. Visits need to be agreed with the care unit staff.
  • Patients are allowed meet visitors in the hospital cafeterias and lobbies wearing a face mask.
  • Only child patients can have an escort.
  • Women giving birth are allowed to bring one support person.
  • Visitors, escorts and support persons must not have any symptoms of a coronavirus infection and they should wear a face mask in our premises. 

Consent to give information

The hospital staff are bound by confidentiality. Information about your illness and treatment cannot be given without your consent to other parties providing treatment or your family members and friends. You may prohibit the disclosure of your information.


If you need an interpreter, ask the nurses. It is often possible to provide interpretation into your native language.

Participation of family members

If you wish, a family member may accompany you to an outpatient clinic visit or participate in discussions and provide assistance relating to your treatment.

In most units, family members are allowed to visit freely during daytime depending on the patient's wellbeing and taking into account other patients in the same room. You can find the instructions for each unit at the ward or at this website, on the page Units.

A family member cannot be present the whole time in some surgeries or procedures. The invitation letter or the ward will provide you with more detailed instructions on where a family member may wait or when it is possible to call and inquire on the patient's wellbeing.

Please also see: For visitors and family members.

Hand wash and using hand disinfectant

Wash your hands with soap and water

  • when you find that your hands are dirty
  • when you have gone to the toilet
  • when you leave the room where a person is suffering from diarrhea.

Dry your hands thoroughly after washing and rub with hand disinfectant. If your hands are sticky after the hand rub, you can wash your hands with plain water.

Use hand disinfectant

  • when you enter the ward, outpatient clinic or the patient's room
  • when you leave the ward, outpatient clinic or the patient's room
  • before eating.


We provide a breakfast, two warm meals, afternoon coffee and an evening snack every day for patients in the wards. The afternoon coffee and evening snack are available in the day hall of the ward, or are delivered to the patient room for bed-bound patients.

When arriving at the ward, inform a nurse if you have a special diet and what kind of bread you'd like to have and what you drink with meals. Food will be ordered for you individually every day, and you may suggest changes to your meal size or some other issue related to meals.

Outpatients and family members may have a lunch in the hospital staff's dining hall. Read more: Restaurants and cafés

Use of mobile phones and devices

Mobile phones and devices may be in used in most parts of the hospital. During physicians' rounds or receptions, it is recommended to keep the device shut down. Please also take other patients into account when using a mobile phone in the ward.

The use of mobile phones and devices is forbidden in operation rooms, intensive care units, recovery rooms and other spaces where there may be equipment attached to a patient that might be disturbed by mobile devices. When the use of mobile devices is forbidden, it is not enough to mute the device – the device must be switched off.

Patients can use Tays_wifi in our hospital.

Teaching hospital

Our hospitals are teaching hospitals, and therefore medical and nursing students participate in the treatment of patients. Examinations and treatments performed by students take place under the supervision of a qualified doctor or nurse. As a patient or the parent of a child, you have the right to decline from being a teaching patient. Declining does not affect your treatment in any way.

Non-smoking hospital

Smoking is prohibited in our hospitals and their surrounding areas. Smoking is only allowed outside in specially marked places. Tobacco products are not sold in hospital kiosks or cafeterias. As a patient you have the right to weaning treatment.

Interpretation services

If you need an interpreter, ask the nurses. In is often possible to arrange interpreting your native language.