Patient Ombudsman

The patient ombudsman provides information on the patient's rights as well as counsels and gives guidance on how to file a complaint, an official complaint or an application for compensation.

If there is something unclear in your treatment or you are dissatisfied with the care or way the staff have treated you, you can contact the following persons:

  • the persons who treated you
  • the superiors of the persons who treated you, such as the chief physician, chief nurse or ward nurse
  • the patient ombudsman directly.

If the matters cannot be clarified through discussions, you can contact the patient ombudsman at the hospital where you were treated. He or she will provide information on patients' rights. The patient ombudsman can also assist you in filing a complaint, an official complaint or an application for compensation.

The patient ombudsman does not make decisions. The patient ombudsman's services are free of charge.

Patient rights

Patient rights in health and hospital care are defined by the Act on the Status and Rights of Patients. As a patient, your rights include

  • receiving treatment within the time period defined by the Treatment Guarantee
  • good treatment and care in mutual understanding with the parties participating in treatment
  • being able to speak Finnish or Swedish, and your native language when possible
  • receiving information on your health, treatment options and their effects
  • reviewing your own patient histories and requesting corrections to them when necessary
  • confidentiality of your health information
  • the right to decline from treatment
  • your treatment will being implemented
  • the opportunity to freely choose your place of treatment.

Contact information

Services are primarily provided by telephone and email. It is not recommended to send sensitive and confidential information by e-mail. Make an appointment in advance if you want to meet the patient ombudsman. 

Tays Central Hospital, Tays Pitkäniemi Hospital, Coxa Hospital for Joint Replacement

Patient ombudsman Arja Laukka

Calling times are generally

Mon – Tue 12 am to 2 pm
Thu – Fri 12 am to 2 pm

Postal address:
Tampereen yliopistollinen sairaala / Potilasasiamies
PB 2000, 33521 Tampere


Tays Hatanpää Hospital

Patient ombudsman Taija Mehtonen
Tel.: 040 800 4186, calling time Mon – Thu 9 am to 11 am 
Postal address: PL 487, 33101 Tampere

Tays Valkeakoski Hospital

Patient ombudsman  Minna Nissinen
Calling times: Tue 12 am to 2 pm and Thu 9 am to 11 am 

Address: Tays Valkeakoski / Potilasasiamies
Salonkatu 24, 37600 Valkeakoski

Tays Sastamala Hospital

Patient ombudsman Arja Laukka
Postal address:Tays / Potilasasiamies
PB 2000, 33521 Tampere

Tays Heart Hospital

Patient ombudsman Tiina Heinonen
Postal address:
Tays Sydänsairaala / Potilasasiamies
PB 2000, 33521 Tampere